FAQs

Can I reuse my eyelashes?


Yes, mink eyelashes can be reused up to 25 times if handled with proper care.




How do I care for my eyelashes?


1. Handle them gently 2. Remove glue residue after each wear 3. Wash them 4. Always store them in their packaging




How do I remove my eyelashes?


1. We recommend rubbing warm water or any type of oil such as baby oil, coconut oil, olive oil, etc. on to your lash line 2. Take the false lash strip by the outer corner then slowly begin to peel it away from your lash line (if you feel pinching, repeat step 1. then wait a few moments)




How do I clean my eyelashes?


Good lash hygiene is essential for not only your safety, but for reuse and to maintain luxurious luster as well. 1. Peel off any glue residue 2. Fill small bowl with soap/conditioner and warm water 3. Let your lashes soak for 2-3 minutes 4. Gently rub lashes to ensure removal of any remaining glue/makeup 5. We recommend air drying, but you can pat dry if necessary




Can I apply makeup to my brows after tinting?


Yes, it is safe to apply makeup and resume all daily activities right away.




Should I come with my brows pre-waxed/threaded?


Yes, come with your brows already groomed (plucked, waxed, threaded, etc.) to your liking for best results.




I placed an order, but changed my mind. Can I change/cancel it?


Sorry, but unfortunately there are NO refunds/exchanges. Be 100% sure your order is correct before submitting payment.




I received my package, but a product(s) is wrong/missing/damaged, how can this be fixed?


Mistakes do happen, some in our control and some out of our control, Wrong and/or missing product(s) — being that this issue is in our control, contact us via email with your order number as well as any images if applicable and we will be happy to fix the issue. *When it comes to missing products, please be honest* Damaged product(s) — we pack your order to perfection in durable, protective bubble mailers and it’s the mail courier’s duty to handle our packages with care once in their possession so being that this issue is not in our control, the only thing we can do is offer you a discount toward your next purchase whether you wish to replace the items or not. You will need to contact us via email with your order number and an image(s) to support your claim before a discount can be issued.




My order isn’t going to/didn’t arrive by it’s expected delivery date and I needed it by a specific date, what can I do?


Unfortunately, there’s nothing you can do in this situation. Mail couriers are people just like us, mishaps may occur that cause your package to be delayed. Also, when placing your order please refer to our shipping policy located on the "Shipping & Returns" page to make sure you're ordering in a timely manner so this problem doesn't occur.




My tracking history says my package was delivered, but I didn’t receive it, what should I do?


You should go to or contact your local USPS at their direct number and provide any information required to help track down your package as we, KYCS COSMETICS, are not responsible for any lost or stolen packages.




My package was returned back to you, what happens now?


In the case of a wrong or undeliverable address, no one available at time of delivery, etc., you will be notified with the options to 1. Be refunded (not including shipping fee) or 2. Have the package shipped to you again. *You will be responsible to pay this shipping fee unless there was a mistake on our end*




Is brow tinting safe for my skin?


Yes, this tinting method contains castor oil which promotes natural hair growth. Disclaimer: Just like with the use of any skin care product, we all run the risk of having allergies or some irritation.





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